Refund Policy

Last updated 30 September 2026

Navitruck Premium and Navitruck Fleet are digital software subscriptions. Nothing is shipped, and access is granted immediately after payment. Both offer a free trial, so you can check that the product works for you before you are charged.

Purchases in the app (App Store, Google Play)

Apple and Google process these purchases and decide refunds under their own policies. Request a refund from your Apple or Google account; we cannot issue it ourselves. Cancelling stops the next renewal and keeps access until the end of the period already paid.

Purchases on our websites (through Paddle)

Web purchases are processed by our reseller and Merchant of Record, Paddle.com. If a subscription was bought by mistake, charged after you cancelled, or does not work as described, email help@navitruck.pro within 14 days of the charge with the email address used at checkout. Approved refunds are returned by Paddle to the original payment method, usually within 5 to 10 business days. Renewal charges older than 14 days are not refunded, but you can cancel at any time to stop future charges.

Consumers in the EU and UK keep their statutory rights, including the 14-day right of withdrawal where it applies.

How to cancel

App purchases: in your Apple or Google subscription settings. Web purchases: from the link in your Paddle receipt, from your account settings, or by emailing us. Cancellation takes effect at the end of the current billing period.

See also our Terms & Conditions and Privacy Policy.